Frequently Asked Questions
Orders are currently being fulfilled within 3-5 business days depending on order demand. Most orders arrive 1 to 5 business days after shipment, depending on the shipping location. We ship your order from our facility in Madison, Tennessee. You can expect longer delays for International orders. Orders placed Friday after 2 p.m. Central Standard Time and on weekends or federal holidays are typically shipped within 48-72 hours of the next open business day.
A tracking number will be sent to you if a correct email address has been entered during the checkout process. Otherwise, please contact Customer Service with your name and order # and we can email you tracking information.
No, you can checkout as a guest. However, if you check out as a guest, your order will not be eligible for our pH-D Points rewards program.
Once the order has been processed, we are unable to adjust it. If we catch the order BEFORE it is packed and shipped, we can cancel the order and/or process a refund, if not, you will have to place a NEW order. This is only possible if you placed the order during regular business hours (M-F, 8:00am-5:00pm CST), but we can not guarantee that this can happen.
Any refused or non-deliverable packages will be canceled upon receipt and will be subject to a return-shipping fee by the carrier and this fee will be deducted from the refund amount for the products. Original shipping is non-refundable.
If you received the wrong product in your shipment, or are missing something from your order, please contact us directly at info@phdfemininehealth.com. To expedite a resolution, please indicate your order number, as well as the item that was shipped in error or was missing from your order. We will process a replacement shipment as soon as possible.
Unfortunately, once an order is placed, it can not be canceled directly from the website. Please contact Customer Service with your request at info@phdfemininehealth.com. IF we are able to catch the order BEFORE it is packed and shipped, we can cancel the order on your behalf. You must include your email and Order # in your request.
Please contact our Customer Service representative directly at info@phdfemininehealth.com to update your ship-to address.
Orders are currently being fulfilled within 3-5 business days depending on order demand. Most orders arrive 1 to 5 business days after shipment, depending on the shipping location. We ship your order from our facility in Madison, Tennessee. You can expect longer delays for International orders.
Yes, we pack orders in non-branded discreet packaging.
We ship via USPS ground for domestic orders. We ship international orders via DHL Express.
pH-D Feminine Health is not responsible for any orders that are lost, stolen or delivered to the wrong address. Please double check all shipping information prior to submitting your order. Contact your local post office for any questions concerning missing packages. We do not issue refunds or replacements for packages that the carrier confirms as being delivered.
Yes, we ship internationally with DHL Express as the carrier. Please be patient as international orders do take time to arrive.
NOTICE: We do NOT ship to countries in the European Union - Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order. You may check with your country’s customs office to determine if there will be additional costs.
To see what shipping charges will be for your order, add the desired items to your cart and proceed to checkout. A shipping charge will be provided in the checkout process prior to the time when you submit your order for processing. We offer FREE shipping on orders over $35 for DOMESTIC USA orders only.
Orders placed Friday after 2 p.m. Central Time and on weekends or federal holidays are typically shipped within 48-72 hours of the next open business day.
If you purchased your product from a retail store or a website other than phdfemininehealth.com, please go directly to the original place of purchase for a refund or exchange. Rules may apply for individual retailers depending on their own return policy.
A request for a refund or an exchange must be made within 30 days of purchase. The pH-D® Feminine Health, Inc. will accept back unopened products within 45 days of purchase for store credit to be used towards a future purchase. To process a return, please fill out this contact us form through our website. DO NOT discard the container as we may ask you to return the product to us. If we do require the product to be returned, pH-D will provide a shipping label, free of charge, through email. A member of the pH-D Customer Service Team will respond within 24-48 hours during open business days. Please note the pH-D Customer Service hours are 8 a.m. to 5 p.m. Central time, Monday-Friday. Messages received over the weekend or on a federal holiday will be addressed the following business day.
All reimbursements will be made to the credit card used for the original purchase. pH-D is not responsible for the amount of time it takes for the product to be returned to our facility or if the item is lost or broken during the process. Please allow 7-10 business days for the refund to appear on your credit card statement. Please note, any shipping charges are not refundable.
pH-D will not credit or refund purchases made through unauthorized third-party retailers or websites. Customers should use caution when buying products through these sources and should inquire about their return policy before purchasing products from them.
Please allow up to three weeks for pH-D to process international returns and refunds. International product returns may take slightly longer than normal. pH-D is not responsible for the amount of time it takes for the product to be returned to our facility, or if the item is lost or broken during the process.
Shipping charges are not refundable.
Products are automatically delivered on your schedule. No obligation, modify or cancel your subscription anytime.
You save 10% off every order. Plus, you can be worry free that you'll alway be stocked for the products you need the most.
To cancel your recurring orders, click on the icon of the person at the top right of your screen (next to the cart icon). This will take you to your account page. From here, click on the “Subscriptions” link from the menu on the left. In this section, you can cancel or change your recurring orders.
You must log into your account on phdfeminiehealth.com. Click the person icon on the upper right hand corner. You will see 'Manage My Subscriptions' in the upper left-hand corner of the page. https://www.phdfemininehealth.com/account
Yes, you will receive an email notification 3 days before your credit card is charged for renewal.
Visit our Rewards page here. This program is FREE!
Visit our Rewards page here.
Your rewards points can be redeemed at checkout in the “Redeem” section below your billing information.
You can check your rewards balance by clicking here, or by visiting the Rewards page.
Many people wonder “does boric acid expire?” When stored properly (in a cool, dry place with the container sealed) pH-D Boric Acid Suppositories last up to 3 years (as the gelatin capsule can start to break down after this time period).
What is a boric acid suppository?
It is a small capsule that is inserted into the vagina.
What is the recommended amount of boric acid?
600 mg is the recommended amount of boric acid power that is included in each boric acid suppository.
What do the suppositories look like?
The boric acid vaginal suppositories look like a pill capsule. The suppository dissolves inside your vagina. The small size of our boric acid capsules (less than one inch) helps to minimize watery leakage.
How is pH-D different from other boric acid vaginal suppositories?
· We were the first to make boric acid vaginal suppositories available over the counter in 2014. Before, you could only get them from compounding pharmacies which made them expensive and inconvenient.
· Made in a facility that we own and operate to ensure the highest quality standards.
· Small gelatin boric acid vaginal capsule measuring less than one inch.
· Female founder and CEO.
How does boric acid work?
Boric acid is a compound found in seawater and can be used for vaginal odor. Each pH-D vaginal suppository contains 600 mg of boric acid powder which is the amount recommended by doctors.
What is a moisturizing suppository?
It is a small capsule that is inserted into the vagina to assist with vaginal odor and provide moisturizing benefits once the suppository has dissolved.
When and how often should I insert the pH-D suppository?
We recommend using one moisturizing vaginal suppository at night. For extreme odor you can use one suppository every 12 hours. We recommend wearing a panty liner, especially when using during the day as there may be watery leakage.
How long should you use pH-D?
For vaginal odor, insert one pH-D suppository into the vagina per day, preferably before bedtime, until odor free. For vaginal dryness and improving vaginal moisture, insert one pH-D vitamin E suppository into the vagina per day, preferably before bedtime, as needed.
How do I insert the suppository into my vagina?
You insert the vitamin E suppository like you would a tampon. You can use your fingers and push it up until you can’t feel it anymore. You can also use our applicators.
What are the possible issues with boric acid vaginal suppositories?
Some women may experience mild burning or minor irritations. This may occur if the vitamin E vaginal suppository was not inserted far enough into the vagina or if you have any irritated or open skin within the vagina. Women may also experience watery leakage, so we recommend using a panty liner at night.
How does the Instant Vaginal Odor Rinse work?
Uncap the container with the solution and remove the seal. Remove overwrap on nozzle and twist onto the container with solution. Insert the nozzle into your vagina and dispense the boric acid rinse solution. Solution should flow out of the vagina.
Is the Instant Vaginal Odor Rinse vegan?
Yes, it is vegan, paraben-free and cruelty free.
How is this feminine health product different from your pH-D Boric Acid Suppositories?
The Instant Vaginal Odor Rinse is a one-time use that works immediately. The suppositories take 4-12 hours to dissolve and are for ongoing vaginal odor such as during your period.
Where is pH-D Instant Vaginal Odor Rinse made?
All pH-D Feminine Health products are proudly made in the U.S.A. Our products are manufactured in-house at our own registered facilities, located in Nebraska and Tennessee, ensuring the highest quality standards.
Can you use the Instant Vaginal Odor Rinse while pregnant?
Do not use if you are pregnant, trying to conceive, or nursing.
Is it safe to have sexual intercourse after I use the Instant Vaginal Odor Rinse?
Yes. Unlike our Boric Acid Suppositories that need to completely dissolve (4-12 hours) before you should engage in intercourse, our Instant Vaginal Odor Rinse can give you instant freshness before intercourse.
How do I use this?
Externally while showering or bathing
Can I use this on my period?
Yes, our foam wash is safe to use while on your period
What is the pH?
4.5-5.5
Is this vegan?
Yes
Is this Gynecologist recommended?
Yes, our foam wash is gynecologist recommended
What are pH-D Holistic Sensitive Wipes made of?
pH-D Holistic Sensitive Wipes are made of Viscose and Polyester fibers.
Can I flush pH-D Holistic Sensitive Wipes down the toilet?
No, pH-D Holistic Sensitive Wipes are not flushable. Please throw them away in the trash bin.
How many wipes come in a box?
30 individually wrapped wipes, perfect for on-the-go.
Can I use pH-D Holistic Sensitive Wipes all over?
Yes! pH-D Holistic Sensitive Wipes can be used to neutralize odor on any area of the body.
Are pH-D Holistic Sensitive Wipes scented?
Yes, there is a light lavender fragrance due to the essential oils.
Are pH-D Holistic Sensitive Wipes cruelty-free?
Yes! pH-D Holistic Sensitive Wipes are cruelty-free.
Are pH-D Holistic Sensitive Wipes plant-based?
Yes! pH-D Holistic Sensitive Wipes are plant-based
How does the Instant Vaginal Odor Rinse work?
Uncap the container with the solution and remove the seal. Remove overwrap on nozzle and twist onto the container with solution. Insert the nozzle into your vagina and dispense the boric acid rinse solution. Solution should flow out of the vagina.
Is the Instant Vaginal Odor Rinse vegan?
Yes, it is vegan, paraben-free and cruelty free.
How is this feminine health product different from your pH-D Boric Acid Suppositories?
The Instant Vaginal Odor Rinse is a one-time use that works immediately. The suppositories take 4-12 hours to dissolve and are for ongoing vaginal odor such as during your period.
Where is pH-D Instant Vaginal Odor Rinse made?
All pH-D Feminine Health products are proudly made in the U.S.A. Our products are manufactured in-house at our own registered facilities, located in Nebraska and Tennessee, ensuring the highest quality standards.
Can you use the Instant Vaginal Odor Rinse while pregnant?
Do not use if you are pregnant, trying to conceive, or nursing.
Is it safe to have sexual intercourse after I use the Instant Vaginal Odor Rinse?
Yes. Unlike our Boric Acid Suppositories that need to completely dissolve (4-12 hours) before you should engage in intercourse, our Instant Vaginal Odor Rinse can give you instant freshness before intercourse.
How and when do I take pH-D’s Women Health Probiotics?
Take 1 capsule orally per day with or without food. We recommend taking them at night before bed as your gut is pretty inactive at night.
Are pH-D’s Women’s Health Probiotics vegan?
Yes, pH-D’s Women’s Health Probiotics are vegan.
Are pH-D’s Women’s Health Probiotics gluten-free?
Yes, pH-D’s Women’s Health Probiotics are gluten-free.
Do I need to consult with my doctor before taking pH-D’s Women Health Probiotics?
Most people tolerate probiotics well. If you have a serious medical condition, or are pregnant or nursing, consult your physician for medical advice before use.
What benefits does cranberry provide?
The cranberry fruit extract has acidic properties that are proven to promote a healthy vagina.
When should I use the pH-D Boric Acid Body Fresh Spray?
Use it anytime you want to feel fresh and confident.
How does the pH-D Boric Acid Body Fresh Spray neutralize vaginal odor?
Our boric acid spray is made with Amezol®, a remarkable compound made up of natural peptide and amino acid derivatives that uniquely and safely neutralizes odor and helps improve feminine hygiene.
Our feminine body spray and other products like the feminine deodorant spray also contains boric acid (the ingredient in our #1 Best Selling pH-D Boric Acid Suppositories) to help neutralize persistent unusual odor.
Where do I spray pH-D Boric Acid Body Fresh Spray?
Spray the product 8-12 inches from skin anywhere on the body except the eyes and mouth.
How does this spray differ from other feminine sprays on the market?
Rather than masking vaginal odor, pH-D Boric Acid feminine spray neutralizes it due to the unique combination of Amezol and Boric Acid.
Where is pH-D Boric Acid Body Fresh Spray made?
All pH-D Feminine Health products are proudly made in the U.S.A. Our Boric Acid Body Fresh Spray and other related products like the feminine deodorant spray are manufactured in-house at our own FDA-registered facilities, located in Nebraska and Tennessee, ensuring the highest quality standards.
How long should you use pH-D?
Use the suppositories until you are odor free. If you are prone to vaginal odor, we recommend using 2-4 suppositories per week. It is safe to use pH-D suppositories on a regular basis.
How do I insert the suppository into my vagina?
You insert the suppository like you would a tampon. You can use your fingers and push it up until you can’t feel it anymore. You can also use our applicators.
What are the possible issues with boric acid suppositories?
Some women may experience mild burning or irritation. This may occur if the suppository was not inserted far enough into the vagina or if you have any irritated or open skin within the vagina. Women may also experience watery leakage, so we recommend using a panty liner at night.
I used a suppository and have experienced some spotting, should I be concerned?
A small percentage of women experience spotting when using boric acid suppositories. It is safe to continue use if you are comfortable doing so. However, if it worsens or you begin to experience vaginal discomfort like burning sensation or irritation, we recommend you discontinue use.
I used a suppository and have experienced some bleeding, should I be concerned?
A small percentage of women experience bleeding when using boric acid suppositories. It is safe to continue use if it is slight and you are comfortable doing so. However, discontinue use if it worsens and becomes more pronounced. Also, discontinue use if you experience vaginal discomfort like burning sensation or irritation.
Can you use boric acid suppositories while pregnant?
Do not use if you are pregnant, trying to conceive, or nursing.
Is it safe to nurse my child and use this product?
Do not use if you are pregnant, trying to conceive, or nursing.
How do I use this?
Externally while showering or bathing
Can I use this on my period?
Yes, our foam wash is safe to use while on your period
What is the pH?
4.5-5.5
Is this vegan?
Yes
Is this Gynecologist recommended?
Yes, our foam wash is gynecologist recommended
How do I use this?
Externally while showering or bathing
Can I use this on my period?
Yes, our foam wash is safe to use while on your period
What is the pH?
4.5-5.5
Is this vegan?
Yes
Is this Gynecologist recommended?
Yes, our foam wash is gynecologist recommended
How and when do I take pH-D’s Holistic Menopause Support?
Take 1 capsule orally per day with or without food.
Are pH-D’s Holistic Menopause Support capsules vegan?
Yes, pH-D’s Holistic Menopause Support is vegan.
Are pH-D’s Holistic Menopause Support capsules gluten-free?
Yes, pH-D’s Holistic Menopause Support is gluten-free.
Should I avoid any foods, supplements, or medications while taking pH-D Holistic Menopause Support?
pH-D Holistic Menopause Support is safe to take with other foods, supplements, and over-the-counter or prescription medications and will not negatively interact with them.
What is CON-CRET® creatine and how does it work?
CON-CRĒT® (Concentrated Creatine HCI) is a unique form of creatine that is molecularly bound with hydrochloric acid to enhance solubility and overall absorption rates. Creatine is naturally occurring in the body, but the body only produces half of what is required to perform optimally. CON-CRĒT® assists with cellular energy to support optimal brain health.
How and when do I take pH-D’s Holistic Menstrual Support?
Take 3 capsules orally per dose. Repeat doses every 4-6 hours as needed. Do not exceed more than 12 capsules per day.
Are pH-D’s Holistic Menstrual Support capsules vegan?
Yes, pH-D’s Holistic Menstrual Support is vegan.
Are pH-D’s Holistic Menstrual Support capsules gluten-free?
Yes, pH-D’s Holistic Menstrual Support is gluten-free.
Should I avoid any foods, supplements, or medications while taking pH-D Holistic Menstrual Support?
pH-D Holistic Menstrual Support is safe to take with other foods, supplements, and over-the-counter or prescription medications and will not negatively interact with them.
What is Alpha-GEE® and how does it work?
Alpha-GEE® is a unique peptide compound found in natural sources and foods. It is proven to reduce inflammation*
*activity induced
