Shipping, Returns & Money Back Guarantee
pH-D® Feminine Health, LLC ships within the United States and internationally.
pH-D Customer Service hours are Monday-Friday, 8 a.m. to 5 p.m. Central Standard Time. Messages received over the weekend or on a federal holiday will be addressed the following business day.
Customer Service Form: https://www.phdfemininehealth.com/pages/contact
Customer Service phone: (855) 442-6466
pH-D Feminine Health is committed to shipping our customers’ domestic orders on business days within 48-72 hours after your credit card has been processed. A tracking number is sent to you if a correct email address has been entered. Most orders arrive 1 to 5 business days after shipment, depending on the shipping location. We do not offer express overnight shipment.
Orders placed Friday after 2 p.m. Central Time and on weekends or federal holidays are typically shipped within 48-72 hours of the following first business day.
We want our pH-D customers to be 100% satisfied with their order. If you are unhappy or dissatisfied with any product purchased from pH-D Feminine Health, please contact customer service.
Customer Service Form: https://www.phdfemininehealth.com/pages/contact
Customer Service phone: (855) 442-6466
A request for a refund must be made within 30 days of purchase. All reimbursements will be made to the credit card used for the original purchase. Shipping fees are non-refundable. Please allow 7-10 business days for the refund to appear on your credit card statement.
To process a refund, please contact the pH-D Customer Service Team through our website or call 855-442-6466. A member of the pH-D Customer Service Team will respond within 24-48 hours on business days. Please note the pH-D Customer Service hours are 8 a.m. to 5 p.m. Central Standard Time, Monday-Friday. Messages received over the weekend or on a federal holiday will be addressed the following business day.
If you want to cancel an order that has already shipped, we will supply a pre-paid shipping return label. We will process a refund on the order once the return has been received in full. We are sorry but pH-D is not responsible for the time it takes for the product to be returned to our facility, or if the item is lost or broken during the process. Please note, shipping charges on the original order are not refundable.
If there is a product quality issue, DO NOT discard the container as we may ask you to return the product along with submitting photos of the lot code on the container. pH-D will supply a pre-paid shipping return label if we need the physical product returned.
The pH-D Feminine Health refund policy only applies to products purchased directly from our website phdfemininehealth.com.
Purchases made from an authorized third-party retailer or website other than www.phdfemininehealth.com will be handled on a case-by-case basis. If you purchased product from a pH-D Feminine Health, LLC. authorized retailer and you are dissatisfied for any reason, contact the pH-D Customer Service Team for support. Proof of purchase must be provided upon contact so our team can provide the best possible assistance. For a list of authorized retailers and distributors, please contact Customer Service.
Customer Service Form: https://www.phdfemininehealth.com/pages/contact
Customer Service phone: (855) 442-6466
Please note, pH-D will not credit or refund purchases made through unauthorized third-party retailers or websites. Customers should use caution when buying product through these sources and should inquire about their return policy before purchasing product from them. If you have any questions or may be unsure of retail authenticity, please contact the pH-D Customer Service.
INTERNATIONAL ORDERING AND REFUND POLICY:
For international ordering, you may purchase directly through our website phdfemininehealth.com or through one of our authorized international distributors or retailers. Free shipping only applies to domestic orders. Please contact pH-D through our website or call 855-442-6466 for a list of international distributors and retailers.
NOTICE: We do NOT ship to countries in the European Union - Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order. You may check with your country’s customs office to determine if there will be additional costs.
Refunds for any pH-D branded products that are not procured from the website must be submitted directly to the retailer or website where the product was originally purchased. We are unable to refund or replace orders that were not placed directly through the pH-D website.
To process a refund or return for an order that was placed on our website, contact the pH-D Customer Service Team through our website. DO NOT discard the container as we may ask you to return the product to us. If we do require the product to be returned, pH-D will provide a shipping label through email.
Please allow up to three weeks for pH-D to process international returns and refunds. International product returns may take longer than normal. We are sorry, but pH-D is not responsible for the amount of time it takes for the product to be returned to our facility, or if the item is lost or broken during the process. Please note, any shipping charges are not refundable.
If you have any questions regarding our return policy, please contact the pH-D Customer Service Team through our website. We are happy to help.
Thank you for purchasing from pH-D Feminine Health, LLC!
